Terms of Service

Securely is operated by AE TECHNOLOGIES GROUP LTD, a company registered in England and Wales under company number 17419062, with its registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. AE TECHNOLOGIES GROUP LTD owns and provides the Securely service at securelyapp.co.uk and through the Securely Android app, and is the company you contract with when you buy a Securely subscription. ICO registration number: ZC241648.

Customer support and legal enquiries: support@securelyapp.co.uk. Post can be sent to the registered office address above.

Securely provides AI-powered analysis of messages, links, voice content, screenshots, and documents to help identify potential scams, phishing, and fraud, together with a Scam Prevention Academy and Latest Scam Alerts. The service includes:

• Core features: Message Scanner, Voice Scam Detection, Link Checker, Threat Dashboard, Scam History, Scam Reports, Security Awareness Score, Real-Time Alerts.
• Scam checkers: Marketplace, Ticket, Seller Profile Risk, Identity Verification, Rental, Job, Romance, and future checkers built on the same platform.
• OCR & documents: screenshot uploads, OCR text extraction, screenshot scam analysis, document uploads, scan history, exported PDF reports, shared reports.
• Safety Education & Latest Scam Alerts: the Scam Prevention Academy (lessons, badges and progression), the knowledge-hub article library, and the Latest Scam Alerts feed of trending threats. This content is provided for informational and educational purposes only and is updated as new information becomes available.
• Notifications: in-app notifications and transactional emails, configurable per category from Preferences. Securely does not currently send Android push notifications.
• Family Pack features: Family Dashboard, memberships, invitations, shared alerts, shared cases, family reports, Family Safety Score, Family Activity Timeline, Guardian Mode, elderly/child/vulnerable adult protection, monthly family reports.
• Emergency Protection: Scam Emergency Button, Emergency Cases, Action Checklists, Trusted Contacts, Guardian Notifications, Critical Alert Escalation, Emergency Timeline.

Results across all features are guidance, not a guarantee. Securely does not guarantee detection or prevention of every scam, and you remain responsible for your own financial, legal and personal decisions. See the AI Disclaimer for full detail.

Results from every scam checker are educational and informational only. They are not guarantees of safety or fraud, and Securely cannot guarantee the prevention of fraud. You must independently verify listings, identities, profiles, transactions, and counterparties before acting. The Identity Verification Checker does not determine whether an identity document is genuine or authentic — it only evaluates scam-related risk factors and behavioural indicators surrounding how a document is being used.

Securely's checks are produced by automated and AI-assisted analysis, which can be wrong in both directions: it can flag something legitimate as risky (a false positive) and it can miss a genuine scam (a false negative). Securely provides informational safety guidance only. It is not a bank, financial adviser, legal adviser, insurer, law-enforcement body or emergency service, and it does not investigate or take action against scammers on your behalf. Nothing in these terms limits your statutory rights under UK law or our liability where the law does not permit it to be excluded.

Latest Scam Alerts and Scam Prevention Academy content are produced from information available to Securely at the time of publication. Scam techniques change constantly, so alerts, articles and lessons may become outdated before we update them, and they do not cover every scam.

Alerts and reminders are delivered in-app and by email. Delivery is best-effort and may be delayed or fail for reasons outside our control. Alerts should not be treated as definitive evidence of fraud — always verify independently before acting, and treat the absence of an alert as neutral rather than confirmation that something is safe. Full detail is in our Notification Policy. You can customise or disable optional notifications at any time from Preferences.

Securely is not an emergency service and cannot contact banks, law enforcement, emergency responders, or government agencies on behalf of users.

Users should immediately contact their bank, card provider, law enforcement, or appropriate authority if they believe they have become the victim of fraud.

See the Emergency Protection Disclaimer for full detail.

Securely offers the following plans:

• 7-day free trial — Eligible subscriptions may include a 7-day free trial. On Android, whether your account is eligible and the final offer terms are determined and confirmed by Google Play before you buy, and Google Play shows the applicable local price and billing period at checkout; on the web the trial is provided through Stripe and requires a valid payment method. Nothing is charged during the trial. Unless you cancel before the trial ends, the subscription automatically converts to the applicable paid subscription at the price shown to you and renews until cancelled. You can cancel at any time — through Google Play for Android purchases, or from Billing for website purchases. Cancelling during the trial does not remove access immediately: access continues until the trial or entitlement expires, after which paid features are locked until you subscribe again. Accounts that have already used a free trial, or that Google Play treats as ineligible, may not receive another one.
• Founding Member — a limited promotional Premium subscription at a discounted Founding Member price, retained while your subscription remains continuously active (see Section 10).
• Premium — full single-user access to Securely's scam protection: message and SMS checks, link checking, call and voice scam detection, and the Marketplace, Ticket, Seller Profile Risk, Rental, Job, Romance and Identity Verification checkers, together with your results and scan history, real-time scam alerts, the threat dashboard, and the Scam Prevention Academy and safety content.
• Family Pack — Premium for the organiser plus up to five additional members (six accounts total), plus family-only features (Family Dashboard, Guardian Mode, shared cases, monthly reports, emergency protection coordination).

Subscription payments are handled by the provider matching where you signed up:

• Stripe manages every subscription purchased through the Securely website, in line with Stripe billing requirements.
• Google Play Billing is the sole payment method for subscriptions purchased inside the Securely Android app, as required by Google Play's Payments Policy. RevenueCat manages those Google Play subscriptions on Securely's behalf and delivers entitlements back to your account.

All paid plans renew automatically at the end of each billing cycle using the payment method held by the relevant provider, and continue until cancelled. You can cancel a website subscription at any time from Billing. Google Play subscriptions are cancelled through the Play Store (Payments & subscriptions > Subscriptions), as required by Google. Cancelling stops future renewals rather than refunding the current period, and access normally continues until the end of the period already paid for. For Android purchases, the price shown by Google Play at checkout is the price applicable to your purchase and may vary by territory, currency and tax. Renewal, cancellation, refund and UK consumer-rights detail is in our Subscription & Billing Policy. Pricing is shown on our pricing page. Billing queries: billing@securelyapp.co.uk.

The Securely Founding Member program is a promotional subscription offering and does not grant ownership, equity, shares, voting rights, partnership status, intellectual property rights, decision-making authority, or any legal interest in Securely, its assets, operations, or future business activities.

Founding Members receive only the benefits explicitly stated within their subscription plan, including any promotional pricing, feature access, or early access benefits described at the time of purchase.

The term "Founding Member" is honorary and promotional in nature and does not establish any ownership, investment, employment, agency, fiduciary, or partnership relationship between the subscriber and Securely.

Securely reserves the right to modify, discontinue, or replace future benefits associated with the Founding Member program. Your special Founding Member price is retained while your subscription remains continuously active, subject to the terms disclosed at purchase and to tax, currency and store-pricing changes outside our control. If the subscription is cancelled, expires or lapses for non-payment, the Founding Member price may be lost and may not be available again; any new subscription is at the then-current price. Nothing in the program prevents Securely from changing, adding or withdrawing features of the service.

Founding Member places are limited to 500 in total and are allocated on a first-come, first-served basis when a Founding Member subscription becomes active. Once all 500 places are taken the offer closes and the Founding Member price is no longer available. Founding Members receive the same protection features as Premium.

Securely uses artificial intelligence and machine learning to generate risk assessments and recommendations. AI-generated results are probabilistic and may contain inaccuracies, false positives, or false negatives. Any AI-generated response should be considered guidance only and is not professional legal, financial, investment, law-enforcement, cybersecurity or medical advice.

Safety Education (the Scam Prevention Academy, knowledge-hub articles and Latest Scam Alerts) is provided for informational and educational purposes only. It reflects information available to Securely at the time of publication and may become outdated as new threats emerge.

By using Securely, you acknowledge and agree that all decisions made based on information provided by the platform — including financial, legal or personal decisions — are your sole responsibility, and that Securely should be used as a safety tool alongside your own judgement and, where appropriate, professional advice. See the AI Disclaimer.

To the maximum extent permitted by applicable law, SecurelyApp, its owners, affiliates, employees, contractors, partners, and licensors shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to:

• Reliance on any information, analysis, recommendations, alerts, or content provided by Securely;
• Failure to identify a scam, fraud attempt, phishing attack, malicious communication, or other threat;
• Incorrect classification of legitimate communications as suspicious;
• Delay or failure of alerts, family notifications, guardian notifications, or critical alert escalation;
• Actions taken or not taken by users — or by family organisers, members, or guardians — based on information provided through the platform;
• Financial losses, theft, fraud, identity theft, reputational damage, loss of business, loss of profits, or loss of data.

Users assume all risks associated with the use of Securely. No technology, AI system, or security tool can guarantee the prevention, detection, or elimination of all scams, fraud, cyber threats, or criminal activity.

Our total liability is limited to the fees you paid in the 12 months before the claim arose, where permitted by law.

Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded. This includes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, and — where you deal with us as a consumer — your statutory rights under the Consumer Rights Act 2015, including the requirement that a digital service is supplied with reasonable care and skill. If a Securely service is not supplied with reasonable care and skill, you may be entitled to a repeat performance or a price reduction under that Act. These Terms are read subject to those rights, and nothing here affects your right to bring a claim through the courts of England and Wales.