Subscription & Billing Policy

• Free Trial — Eligible subscriptions may include a 7-day free trial. On Android, whether your account is eligible and the final offer terms are determined and confirmed by Google Play before you buy, and Google Play shows the applicable local price and billing period at checkout; on the web the trial is provided through Stripe and requires a valid payment method. Nothing is charged during the trial. Unless you cancel before the trial ends, the subscription automatically converts to the applicable paid subscription at the price shown to you and renews until cancelled. You can cancel at any time — through Google Play for Android purchases, or from Billing for website purchases. Cancelling during the trial does not remove access immediately: access continues until the trial or entitlement expires, after which paid features are locked until you subscribe again. Accounts that have already used a free trial, or that Google Play treats as ineligible, may not receive another one.
• Premium — full single-user access to Securely's scam protection: message and SMS checks, link checking, call and voice scam detection, and the Marketplace, Ticket, Seller Profile Risk, Rental, Job, Romance and Identity Verification checkers, together with your results and scan history, real-time scam alerts, the threat dashboard, and the Scam Prevention Academy and safety content.
• Founding Member — a limited promotional Premium subscription at a discounted Founding Member price, retained while your subscription remains continuously active. If the subscription expires or lapses, that price may be lost and may not be available again.
• Family Pack — Premium for the organiser plus up to five additional members (six accounts total), plus family-only features (Family Dashboard, Guardian Mode, shared cases, monthly reports, emergency protection coordination).

• Website subscriptions: cancel any time from Billing. Your plan remains active until the end of the current billing period.
• Google Play subscriptions: per Google's rules, these must be cancelled inside the Play Store — open the Play Store app > menu > Payments & subscriptions > Subscriptions > Securely > Cancel subscription. Cancelling in Play stops future renewals; access continues until the end of the paid period. Securely cannot cancel a Google Play subscription on your behalf.
• Cancelling does not delete your account or your data — see Account Deletion for that.
• Cancelling a Family Pack removes family-tier features for all members at the end of the current period. Personal accounts remain.

Family Pack supports the organiser plus up to five additional members. Adding a sixth member is not possible without first removing an existing member. Removed members keep their personal Securely account and any free-tier access. See Family Pack Terms for more.

Founding Member places are limited to 500 in total, allocated first-come, first-served, and the offer closes once they are taken. Founding Member is a promotional Premium subscription with the same protection features as Premium. Founding Member is a promotional Premium subscription. While your Founding Member subscription remains continuously active and in good standing, the Founding Member price you signed up at is honoured according to the terms shown at purchase; tax, currency and Google Play store pricing may still cause the amount charged to differ by territory. If the subscription is cancelled or lapses, the Founding Member price is lost and re-subscribing is at the then-current price. The Founding Member designation is honorary and promotional only — see Section 6 of our Terms of Service.

• Upgrades take effect immediately. We charge the prorated difference for the remainder of the current period.
• Downgrades take effect at the end of the current period. Family-tier features remain available until then.
• Switching from Premium to Family Pack preserves your account history; the organiser's Family Pack subscription replaces the Premium charge at renewal.

If a payment fails we will retry over several days and notify you by email. If payment cannot be collected, paid features are suspended until the balance is cleared. Account data is retained per the Data Retention Policy.

Prices include VAT where applicable. VAT-inclusive amounts are shown at checkout based on your billing country. For Google Play purchases, tax handling follows Google Play's own tax rules and is shown in the Play Store checkout.

Billing, invoices, and refund requests: billing@securelyapp.co.uk.