Subscription & Billing Policy

1. Plans

Free Trial — time-limited access to Premium features. One trial per user/household. No card required unless stated at signup.
Premium — full single-user access to Securely's scam protection.
Founding Member — a limited promotional Premium subscription with locked-in pricing as described at the point of purchase.
Family Pack — Premium for the organiser plus up to five additional members (six accounts total), plus family-only features (Family Dashboard, Guardian Mode, shared cases, monthly reports, emergency protection coordination).

2. Payment providers (Stripe and Google Play Billing via RevenueCat)

Where you signed up determines who processes your subscription payment. The subscription entitles you to the same Securely features either way.

Website (securelyapp.co.uk): subscriptions are processed by Stripe. Stripe stores your payment method, issues receipts and manages renewals. Website invoices are available from Billing.
Securely Android app: in line with Google Play's Payments Policy, in-app subscriptions are processed exclusively by Google Play Billing. RevenueCat manages those subscriptions on Securely's behalf and delivers your entitlement back to your Securely account. Receipts and Play Store order history are available in the Google Play Store (Payments & subscriptions).

A single Securely account uses one active subscription at a time. Please do not subscribe on both the website and the Play Store — if you do, contact billing@securelyapp.co.uk and we will help you cancel the duplicate.

3. Automatic renewals

Paid subscriptions renew automatically at the end of each billing cycle (monthly or annual, as selected).

Website subscriptions renew via Stripe using your saved card. We will email you before any price change.
Google Play subscriptions renew via Google Play Billing using the payment method on file in your Google account, subject to Google Play's own renewal terms and notifications.

4. Cancellation

Website subscriptions: cancel any time from Billing. Your plan remains active until the end of the current billing period.
Google Play subscriptions: per Google's rules, these must be cancelled inside the Play Store — open the Play Store app > menu > Payments & subscriptions > Subscriptions > Securely > Cancel subscription. Cancelling in Play stops future renewals; access continues until the end of the paid period. Securely cannot cancel a Google Play subscription on your behalf.
Cancelling does not delete your account or your data — see Account Deletion for that.
Cancelling a Family Pack removes family-tier features for all members at the end of the current period. Personal accounts remain.

5. Refunds & UK consumer rights

For UK consumers, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a 14-day right to cancel a new subscription. When you start using paid features during the cancellation period you agree we may immediately begin providing the service; in that case any refund is pro-rated for the unused portion at our discretion.

Outside the statutory right and except where required by law, charges are non-refundable. Renewal charges are not refunded for unused time after a forgotten cancellation, but we will consider reasonable requests on a case-by-case basis — email billing@securelyapp.co.uk.

Google Play refunds: refunds for subscriptions purchased through the Securely Android app are subject to Google Play's refund policies and, where applicable, our discretionary policy above. You can request a Play Store refund from your Google account's order history (Play Store > Payments & subscriptions > Budget & order history), or contact us at billing@securelyapp.co.uk and we will help liaise where possible. Securely cannot issue a Google Play refund directly.

6. Family Pack member limits

Family Pack supports the organiser plus up to five additional members. Adding a sixth member is not possible without first removing an existing member. Removed members keep their personal Securely account and any free-tier access. See Family Pack Terms for more.

7. Founding Member pricing protection

Founding Member is a promotional Premium subscription. While your Founding Member subscription remains active and in good standing, the Founding Member price you signed up at is honoured according to the terms shown at purchase. The Founding Member designation is honorary and promotional only — see Section 6 of our Terms of Service.

8. Upgrades & downgrades

Upgrades take effect immediately. We charge the prorated difference for the remainder of the current period.
Downgrades take effect at the end of the current period. Family-tier features remain available until then.
Switching from Premium to Family Pack preserves your account history; the organiser's Family Pack subscription replaces the Premium charge at renewal.

9. Failed payments

If a payment fails we will retry over several days and notify you by email. If payment cannot be collected, paid features are suspended until the balance is cleared. Account data is retained per the Data Retention Policy.

10. Taxes

Prices include VAT where applicable. VAT-inclusive amounts are shown at checkout based on your billing country. For Google Play purchases, tax handling follows Google Play's own tax rules and is shown in the Play Store checkout.

11. Contact

Billing, invoices, and refund requests: billing@securelyapp.co.uk.