Privacy Policy

Securely ("we", "us", "our") operates the website securelyapp.co.uk and the Securely mobile app, and provides AI-powered scam, phishing, and fraud detection tools, a Scam Prevention Academy, Latest Scam Alerts, Family Pack and Emergency Protection features. We are the data controller for personal data processed through the service. For privacy and data-protection enquiries contact privacy@securelyapp.co.uk.

• Account data: email address, display name, authentication tokens, profile type (e.g. Adult, Teen, Grandparent, Vulnerable Adult).
• Scan content: messages, links, voice transcripts, screenshots, documents, and OCR-extracted text you submit to any scanner or scam checker.
• Derived data: risk scores, AI classifications, scam history, Security Awareness Score, alerts, case notes, timeline events.
• Family data: family memberships, invitations (email, WhatsApp, SMS, QR code, copy link), guardian assignments, trusted contacts, family alerts, shared cases, family activity timeline, monthly family reports.
• Emergency data: emergency cases, action checklist progress, emergency timeline events.
• Learning & content data: which Scam Prevention Academy lessons you start or complete, which scam alerts or knowledge-hub articles you view, bookmark or save, and which categories you follow. We use this only to personalise recommendations and progress tracking inside Securely.
• Notification data: the notifications delivered to you, whether they were opened, and your notification preferences.
• Accessibility settings: your text-size, high-contrast, and reduced-motion preferences, stored so they persist across your devices.
• Subscription & billing data: plan (Free / Founding / Premium / Family), status, provider (Stripe on the web, RevenueCat + Google Play Billing in the Android app), subscription and purchase identifiers, and renewal/cancellation status. Full card details are held only by the payment provider — we receive references and status, never your card number.
• Usage data: device, browser, IP address, pages visited, feature usage, and diagnostic information about errors and performance.
• Cookies & local storage: see our Cookie Policy.

• Provide scam, phishing, and fraud detection results across all scanners and scam checkers.
• Generate AI risk scores, alerts, and PDF reports.
• Maintain your account, history, family memberships, and emergency cases.
• Deliver family-level features: family alerts, shared cases, monthly reports, Family Activity Timeline, Guardian Mode, elderly/child/vulnerable adult protection.
• Curate and publish the Scam Prevention Academy and Latest Scam Alerts, and personalise which lessons, alerts and articles we recommend to you based on your scan history and interests.
• Send in-app notifications, push notifications (where you have granted the device permission), and transactional emails covering scam alerts, security tips, weekly safety roundups, product updates, subscription notifications and account changes.
• Apply your accessibility preferences (text size, high contrast, reduced motion) across the app.
• Improve detection accuracy, scam alert quality, article usefulness, notification relevance and overall app performance using de-identified and aggregated signals.
• Respond to support requests and security reports.
• Comply with legal obligations and protect against abuse.

• Contract — to provide the service you signed up for, including subscription billing and delivery of core scam-protection features.
• Legitimate interests — improving detection, keeping scam alerts and articles up to date, personalising in-app recommendations, preventing abuse, and securing the platform.
• Consent — non-essential cookies, marketing emails and marketing push notifications, family invitations, and any optional analytics beyond what is strictly necessary. You can withdraw consent at any time from Preferences or your device settings.
• Legal obligation — accounting records, tax records, and lawful requests from authorities.

Securely lets you personalise text size, contrast, reduced motion, and other accessibility options. These preferences are stored against your account so they follow you between devices, and they are used only to render the app in a way that suits you. See our Accessibility Statement.

Within a Family Pack, certain data is visible to other family participants as described in our Family Pack Terms — for example, family alerts to the organiser and guardians, shared cases to case participants, and aggregated family-level metrics. Securely does not surface the raw content of a member's individual scans to other members unless the member adds that scan to a shared case or it has triggered a family alert. By joining a Family Pack you consent to this visibility for the duration of your membership.

Securely is not directed at children under 13. Users aged 13–17 may use Securely only within a Family Pack established by a parent or legal guardian. Family Pack also supports protection profiles for elderly users and vulnerable adults. Full safeguards are in our Child & Vulnerable Adult Protection Policy, written in line with the UK Children's Code.

Where we use analytics, they are aggregated and used only to improve scam detection accuracy, the quality of alerts and articles, notification relevance, and app performance and reliability. We do not use analytics to build advertising profiles about you, and we do not sell analytics data. You can control non-essential analytics from our Cookie Policy and, on the web, from your cookie preferences.

Some processors are located outside the UK. Where this is the case, we rely on the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or adequacy decisions to ensure equivalent protection. Where you are located in the EEA, equivalent EU GDPR safeguards apply.

Data is encrypted in transit (TLS) and at rest. Access is restricted, logged, and audited. Row-level security controls what any signed-in user can access at the database layer. Shared reports support expiring links and password protection, and we maintain access logs for report sharing. See our Security page for the full controls. We will never ask for your banking passwords, PINs, or one-time codes.

Retention periods for scans, OCR text, reports, cases, alerts, family activity, notifications, learning history and other data types are set out in our Data Retention & Deletion Policy. You can delete most items from your dashboard at any time, or close your account from Account Settings.

You have the right to access, correct, delete, restrict, port, and object to processing of your personal data, and to withdraw consent at any time. Exercise these rights by emailing privacy@securelyapp.co.uk. UK users may lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk. EEA users may complain to their local supervisory authority.

Securely generates AI-driven risk scores and classifications. These are decision-support tools, not legal decisions, and do not produce legal or similarly significant effects on you within the meaning of UK GDPR Article 22. You can challenge any classification by submitting feedback or contacting support.

Users may request deletion of their Securely account at any time from Account Settings. Upon deletion, account access is revoked; profile information, scan history, voice analysis history, saved reports, learning progress, notification history and stored preferences are deleted; any active subscription is automatically cancelled with the relevant provider. See our Account Deletion Policy.

We may update this policy. Material changes will be notified by email or in-app notice.

• Privacy & GDPR: privacy@securelyapp.co.uk
• Support: support@securelyapp.co.uk
• Billing: billing@securelyapp.co.uk
• Security: security@securelyapp.co.uk